REI ROCKS!

matt gilbert · Joined: 28 Jul 2003 Posts: 698 Location: Mesa

I just took my (three year old) First Need water purifier back to REI and got an MSR Sweetwater instead. (plus a bunch of other stuff)

God I love REI...
_________________
Cogito ergo ambulo cum sacculo
-Matt Gilbert

Davis2001R6 · Joined: 12 Dec 2003 Posts: 5591 Location: Italy

Now through October 15, save an additional 20% on one gear or apparel item* from our special fall selection with coupon code HV455.

mike · What box? Joined: 30 Dec 2002 Posts: 3134

Davis2001R6 · Joined: 12 Dec 2003 Posts: 5591 Location: Italy

thanks Mike, I meant to say it was at the outlet.

Davis2001R6 · Joined: 12 Dec 2003 Posts: 5591 Location: Italy

I just got back from REI and all Mountain House Items are 20% off right now.

matt gilbert · Joined: 28 Jul 2003 Posts: 698 Location: Mesa

yeah, I got a bunch of those also.

mmmmm, mmmm, mountain house
_________________
Cogito ergo ambulo cum sacculo
-Matt Gilbert

StairMaster · Joined: 10 Oct 2004 Posts: 32 Location: Flagstaff

Hey Matt, I too have returned products to REI (rental equipment inc.), allthough having worked at the REI in San Diego for 2+ yrs, you should know that if you are becoming known as someone who returns gear ("a lot") the store can suspend your membership. Co-op or not. Just a tip to keep ya out of trouble. Beer

I hope to see ya on the trails.

matt gilbert · Joined: 28 Jul 2003 Posts: 698 Location: Mesa

I think its *recreational* equipment inc, but thanks for the heads up.

Frankly though I'm not too worried about it. I don't think I abuse the policy, and it's not like I'm demanding that they exchange my stuff, I just go in and ask them about it. If they say they'll exchange it, I say the onus is on them. If they say no, then I walk away to shop another day.

What, do you suppose, qualifies as "a lot"?
_________________
Cogito ergo ambulo cum sacculo
-Matt Gilbert

StairMaster · Joined: 10 Oct 2004 Posts: 32 Location: Flagstaff

no worries. just making sure. I was not implying you took advantage.

matt gilbert · Joined: 28 Jul 2003 Posts: 698 Location: Mesa

No implication taken.

You did raise a good point though, and it got me wondering at what point making full use of their policy crosses the line to abusing the policy. If they have a policy to deal with it, it must happen. I assume REI does that just to keep people from stealing equipment and returning it, but I wonder how far they're willing to take the policy with regard to their legitimate members.
_________________
Cogito ergo ambulo cum sacculo
-Matt Gilbert

StairMaster · Joined: 10 Oct 2004 Posts: 32 Location: Flagstaff

The ones who return obvously "well" used gear are usually marked as people who are focused on. REI has an amazing policy as a good co-op should. gear goes bad, but if it is seen that the customer gets an obvious good use out of a piece of gear, then tries to return it, AND a trend is present, then it is always at the discresion of the Customer Service Sales and Service Manager to decide wether a return is deemed worthy.